FAQ

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FAQ

LAC Membership

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

How do I sign up & how much is the membership fee?

It's my birthday month. Are there any special benefits I can enjoy?

I've forgotten the password to my account. What should I do?

I cannot log in to my account, what can I do?

When does my LAC$ appear in my account?

Please allow up to 3 working days from the date of delivery for LAC$ crediting. If you encounter any issues with your LAC$ within this time frame, please reach out to us at hello@lac.com.hk, or via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays).

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

Products Related

Talk to our Nutritionists

How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

How can I see the discounts in my account?

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?