Frequently Asked Questions

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Frequently Asked Questions

LAC CLUB Membership

What are the LAC Club Membership Privileges

How do I sign up & how much is the membership fee?

Visit our LAC Club Membership sign-up page and receive a FREE 2-year LAC Club Membership with any purchase (worth HK$90)!

LAC Club Membership allows you to enjoy members-only offers and privileges, including LAC$ at all LAC retail stores in Hong Kong and online. Upon successful registration, a virtual membership card will be added to your cart. As soon as the membership card appears in the cart, you can start reaping your members-only privileges instantly!

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

Payment Related