Frequently Asked Questions

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Frequently Asked Questions

LAC CLUB Membership

What are the LAC Club Membership Privileges

How do I sign up & how much is the membership fee?

How can I update my new mailing address/contact number/communication channels?

If you require assistance, please email us at hello@lac.com.hk with your mobile number and new address. Our Customer Service personnel will get back to you within the next business day.

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

Payment Related

What are the payment options?

How do I offset my purchases with my LAC$?

How do I offset my purchases with my eGift Card

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

How do I request for a refund of items bought on your webshop?

Exchanges

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Privacy Policy

Personal Data Protection Policy

GENERAL DATA PROTECTION POLICY

How can I update my new mailing address/contact number/communication channels?

If you require assistance, please email us at hello@lac.com.hk with your mobile number and new address. Our Customer Service personnel will get back to you within the next business day.