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Frequently Asked Questions

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Frequently Asked Questions

LAC CLUB Membership

What are the LAC Club Membership Privileges

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

Payment Related

What are the payment options?

We accept American Express, China Union Pay, Diners Club, Discover, JCB, Paypal, MasterCard, Union Pay and VISA.

How do I offset my purchases with my LAC$?

How do I offset my purchases with my eGift Card

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

How do I request for a refund of items bought on your webshop?

Exchanges

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What are the payment options?

We accept American Express, China Union Pay, Diners Club, Discover, JCB, Paypal, MasterCard, Union Pay and VISA.