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FAQ

LAC Membership

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

How do I sign up & how much is the membership fee?

It's my birthday month. Are there any special benefits I can enjoy?

LAC wishes you a very happy birthday!

As a member, you can enjoy the following discounts during your birthday month!*
• Receive 2X LAC$ on your Birthday purchase
• 35% off storewide*^

Quick Tip
Consolidate your purchase to make full use of the discounts and maximise your savings!

How to redeem online?
Email hello@lac.com.hk with your mobile number and email address that is tagged to your LAC Club Membership with subject header "Activate Birthday Privileges for Online Use".

A Customer Service representative will be in touch with you to provide you a personalised coupon code (to be applied at check-out on our website).

*Valid on your birthday month and for ONE-TIME use only. Not valid with other on-going promotions, membership privileges, discount cards and/or vouchers. Excludes foodstuff, selected and nett-priced items. Limited to 6 pieces per item.

I've forgotten the password to my account. What should I do?

I cannot log in to my account, what can I do?

When does my LAC$ appear in my account?

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

Products Related

Talk to our Nutritionists

How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

Orders Related

The promo code is not working. What should I do?

How can I see the discounts in my account?

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?

How do I redeem my LAC$?

When will I receive my LAC$?

I would like to cancel my order. What should I do?

Shipping Related

Payment Related

What are the payment options?

How do I offset my purchases with my LAC$?

How do I offset my purchases with my eGift Card

Returns & Refunds

Returns & Refunds Policy

I would like to request for a refund for items purchased on LAC website. What should I do?

How long will it take for the refunded amount to be credited back to me?

What happens to my LAC$ if I get an item refunded?

Exchanges

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It's my birthday month. Are there any special benefits I can enjoy?

LAC wishes you a very happy birthday!

As a member, you can enjoy the following discounts during your birthday month!*
• Receive 2X LAC$ on your Birthday purchase
• 35% off storewide*^

Quick Tip
Consolidate your purchase to make full use of the discounts and maximise your savings!

How to redeem online?
Email hello@lac.com.hk with your mobile number and email address that is tagged to your LAC Club Membership with subject header "Activate Birthday Privileges for Online Use".

A Customer Service representative will be in touch with you to provide you a personalised coupon code (to be applied at check-out on our website).

*Valid on your birthday month and for ONE-TIME use only. Not valid with other on-going promotions, membership privileges, discount cards and/or vouchers. Excludes foodstuff, selected and nett-priced items. Limited to 6 pieces per item.