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Frequently Asked Questions

LAC CLUB Membership

What are the LAC Club Membership Privileges

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

This is my birthday month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from your mailing list?

Please email us at hello@lac.com.hk to indicate your preference and our Customer Service personnel will get back to you within the next business day.

Orders Related

I signed in with my LAC Club membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my LAC$ online?

Do I get LAC$ for shopping online?

Shipping Related

Payment Related

What are the payment options?

How do I offset my purchases with my LAC$?

How do I offset my purchases with my eGift Card

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

How do I request for a refund of items bought on your webshop?

Exchanges

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How can I unsubscribe from your mailing list?

Please email us at hello@lac.com.hk to indicate your preference and our Customer Service personnel will get back to you within the next business day.